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Support

Frequently Asked Questions

General

Q: What is Bodenschätze?

Bodenschätze is a marketplace app that connects customers with local vendors and regional products in their area.

Q: Is Bodenschätze free to use?

Yes, Bodenschätze is free to download and use for customers.

Q: What platforms is Bodenschätze available on?

Bodenschätze is available on iOS (App Store) and Android (Google Play Store).

For Customers

Q: How do I place an order?

Browse products from local vendors, add items to your basket, and checkout. You'll receive confirmation with pickup details.

Q: When can I pick up my order?

Pickup is scheduled for Thursdays. Orders placed by Tuesday at 23:59 can be picked up the same week. Orders after that will be scheduled for the following Thursday.

Q: Can I modify my order after placing it?

Yes, you can edit your order until Tuesday at 23:59 before your scheduled pickup day.

For Sellers

Q: How do I become a seller on Bodenschätze?

Contact us at the email below to learn about becoming a vendor on Bodenschätze.

Q: How do I add products to my inventory?

Use the "Create Product" feature in the seller app to add new products with photos, descriptions, and pricing.

Contact Us

For general inquiries and support:

Provider: Marco Leiter

Address: Rudeloffweg 10, 14195 Berlin, Germany

Phone: 030 - 20239477

Email: bodenschaetze@cutthecrap.link

Response Time: 24-48 hours during business days

Report a Problem

If you encounter a bug or technical issue:

  1. Note the exact steps that led to the problem
  2. Take a screenshot if possible
  3. Include your device model and OS version
  4. Email us at the support address above

Delete Account

To delete your account and associated data:

  1. Open the app
  2. Go to Profile Settings
  3. Select "Delete Account"
  4. Confirm your choice

Or contact us at bodenschaetze@cutthecrap.link to request account deletion.